User Agreement

Acceptance of terms and conditions: By accessing HANA Communications WEB and WAP pages you agree to the terms and conditions following. If you disagree to any part of the following terms, you are not allowed to use nor access this site.

Amendment of terms and conditions: These terms and conditions may be amended in whole or in part by HANA Communications from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this Website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Services represents your agreement to be bound by the terms and conditions as amended.

Provision of the Services by HANA Communications: HANA Communications is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which HANA Communications provides may change from time to time without prior notice to you.

As part of this continuing innovation, you acknowledge and agree that HANA Communications may stop (permanently or temporarily) providing any features within the Services to you or to users generally at HANA Communications’s sole discretion, without prior notice to you. You may stop using the Services at any time.

You acknowledge and agree that if HANA Communications disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.

You acknowledge and agree that while HANA Communications may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by HANA Communications at any time, at HANA Communications’s discretion.

Your Passwords and Account Security: You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with your account you use to access the Services.

Accordingly, you agree that you will be solely responsible to HANA Communications for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify HANA Communications immediately at support@hanacom.co.nz

Content in the Services: The contents of HANA Communications WEB and WAP pages are Copyright © 2014 HANA Communications Limited. Any rights not expressly granted herein are reserved. You may not, reproduce, store, copy, distribute, modify, transmit, reuse or deface any part of any HANA Communications WEB and WAP pages.

You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to HANA Communications (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by HANA Communications or by the owners of that Content, in a separate agreement.

You agree that you are solely responsible for (and that HANA Communications has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which HANA Communications may suffer) by doing so.

Links in the Services: HANA Communications may include links to sites on the Internet that are outside of HANA Communications WEB or WAP site and owned or operated by other parties. By linking to such other sites, you shall review and agree to that site's rules of use before using such site. You also agree that HANA Communications has no control over the content of that site and cannot assume any responsibility for material created or published by such other site. In addition, a link to a non-HANA Communications site does not imply that HANA Communications endorses the site or the products or services referenced in such other site.

Refunds Policy: This follows to each services' refund policy. For the services include Domain registration, transfer, renewal, and SSL Certificates which provided by TPP Wholesale, we abide by whatever rules TPP Wholesale apply to the services.

Charges for services related to Domain Names, once registered with the relevant authorities, cannot be refunded for any reasons (spelling, fraud, change of mind etc.) as this is outside of HANA Communications's control.

Charges for Reseller Hosting Plans, 14 days money back guarantee if a plan you paid is not satisfactory and does not meet your requirements.

Use HANA Communications's Domain Name Services : You are required to accept the following 'Domain Name Registrant Agreement' for using HANA Communications's Domain Name Services.
com/.net/.org Registrant Agreement (44kb)
.nz Registrant Agreement (38kb)
.au Registrant Agreement (63kb)
.uk Registrant Agreement (72kb)
.biz Registrant Agreement (93kb)
.info Registrant Agreement (83kb)
.name Registrant Agreement (87kb)
.tv Registrant Agreement (85kb)
.cc Registrant Agreement (73kb)
.org Registrant Agreement (35kb)
.mobi Registrant Agreement (336kb)
.asia Registrant Agreement (126kb)

Privacy and your personal information: HANA Communications collects personal information about you through your use of the Services, including:

Your registration details; and
information relating to your use of the Website and the content you access.
You agree that HANA Communications may use this personal information to assist us to provide the Services to you, for internal research purposes, to verify your identity, for promoting and marketing other HANA Communications products and Services to you, and for any other use that you authorise.

We will not sell or allow third parties to access your personal information without your consent. For more information about HANA Communications’s data protection practices, please read HANA Communications’s Privacy Policy. This policy explains how HANA Communications treats your personal information, and protects your privacy, when you use the Services.

Privacy Policy

HANA Communications is committed to protecting your privacy and respect your rights to privacy under the Privacy Act 1993 and complying with our other statutory obligations in respect of the collection, use, disclosure, storage and handling of your personal information. By using and visiting our website and/or providing us with your personal details you consent to this Privacy Policy.

Collection, Use and Disclosure of Personal Information:

We only collect personal details relevant to the goods and services we provide. We will not collect any information about you, except where you specifically and knowingly provide it to us (or business partners) or as otherwise set out in this Privacy Policy.

Examples of such personal information we collect are:

Name
Address
Telephone and mobile number
Email address
Occupation
Records of Correspondence
Password (when applicable)
Payment Details excluding Credit Card details

When you visit our web site we collect personal information if you open an on-line account, or through your purchase of a product. We may also retain the content of any email message that you send to us. Any personal information contained in your message will only be used or disclosed in ways set out in this Privacy Policy or the Privacy Act 1993.

You must obtain the consent of any third person whose personal information you provide to us.

Your personal information may be used by us for the purpose disclosed at the time of collection or:

- to supply products and services requested by you;
- to administer your account;
- to conduct appropriate checks for credit-worthiness and for fraud;
- for internal purposes (i.e. procedures, risk management, staff training, reviews, billing);
- to promote our and our business partners products and services to you;
- to help us to develop the website to be useful to you; or
- as otherwise permitted by law.

We only disclose your personal details if it is with your consent, for a purpose related (or in the case of sensitive information, directly related) to our business partners products or services, if it is otherwise required or permitted under the Privacy Act or other law, or as stated elsewhere in this Privacy Policy. Such disclosure may include disclosures to organisations that provide us with professional advice, such as solicitors, accountants and business advisors, our suppliers, and debt collection agencies and to our business partners.

Personal Information Security
We work diligently to protect the security of your personal information.

When registering, logging in or booking a tee time to our site, your personal information is protected by SSL with an encryption key length of 256-bit. The actual encryption strength on a secure web site connection enabled by a digital SSL certificate is determined by the level of encryption supported by the site visitor's browser and the server that the web site resides on.

Our web server enables 256-bit AES encryption with the SSL certificate. The SSL certificate which we have obtained is based on virtually unbreakable 128-bit and high grade 256-bit encryption, and offers 99% browser recognition.

Credit Card Security
We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. HANA Communications retains only partial card details. However they may be held by PayPal (PayPal Privacy Policy).

HANA Communications websites
If you access our website, our web servers may place cookies on your computer. Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our Web site. We use cookies to improve the member experience. We also use them to deliver information and fresh content specific to your interests. Cookies are widely used on most major Web sites.

HANA Communications mostly uses "session" cookies, which are removed from your computer once you leave HANA Communications. These are used so our service can remember that you have logged in already and prevent you doing so more frequently. The technology we use (PHP), requires the use of session cookies. Session cookies expire and are deleted after 6 hours (it may change without notice) of no activity on HANA Communications.

If you choose to subscribe to the HANA Communications mailing list, we will from time to time email you with special offers or deals. This service is completely discretionary. If you decide not to receive any email from us except emails related ordering and other important information of your product, just unsubscribe under "My Account" section.

Whilst we strive to protect your personal information, we will not be held responsible for the loss, misuse, unauthorized access or disclosure, alteration or destruction of personal information you submit to us, and you do so at your own risk. Whilst we make endeavour to provide you with links to high quality, reputable sites, they are not under our day-to-day control. When you click through to these sites you leave the area controlled by HANA Communications. We cannot therefore accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our readers by these sites.

Third party websites are responsible for informing you about their own privacy practices.
Please note that the personal information you provide to us is stored in New Zealand on a secure server.


Updating your Personal Information
HANA Communications is required by law to ensure that any personal information it collects is by lawful means, is not excessive and is kept up to date. We will retain your personal information only for as long as is necessary to provide you with our or our business partners' goods and services or as required by law. Under the Privacy Act 1993 you are entitled to know what information is held about you; access that and correct any inaccuracies. Please help us to keep your information up to date by notifying us of any changes.
If you have any questions or complaints in relation to your personal information held, used or disclosed by HANA Communications please contact us by email at support@hanacom.co.nz.

If you are not satisfied with how we have handled your personal information, you are entitled to lodge a complaint in accordance with the Privacy Act 1993.

We may change this policy from time to time and will notify you by posting an updated version of this Privacy Policy on our website. This document represents our Privacy Policy as at 2nd June 2010.